Scanning integration update

Incident Report for RevolutionEHR

Resolved

This incident has been resolved.

Posted Dec 19, 2023 - 08:14 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 18, 2023 - 15:57 CST

Identified

The issue has been identified.

Posted Dec 18, 2023 - 13:06 CST

Investigating

We are receiving reports of a trial key error with the scanning integration update and we are currently investigating this error.

Posted Dec 18, 2023 - 08:40 CST

Monitoring

We will continue to monitor.

Posted Dec 15, 2023 - 13:31 CST

Update

Clearing cache appears to fix this issue but if you still experience the issue contact support. https://help.revehr.com/hc/en-us/articles/360035874154-Contact-Customer-Support

How to clear computer cache-https://help.revehr.com/hc/en-us/articles/360039706874-Clear-Computer-Cache

Posted Dec 15, 2023 - 12:51 CST

Investigating

We are aware that some customers are experiencing issues with the scanner update from last night and our engineers are investigating the issue and updates will be posted as they are available

Posted Dec 15, 2023 - 10:36 CST

This incident affected: RevolutionEHR United States.